KILMORE LDV

Privacy Policy

Kilmore LDV is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Kilmore LDV manages personal information. It is structured as follows:

Personal information Kilmore LDV collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Kilmore LDV and complaints
Changes to Privacy Policy

1. Personal information Kilmore LDV collects

The main types of personal information Kilmore LDV collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Kilmore LDV such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Kilmore LDV's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Kilmore LDV's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Kilmore LDV's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Kilmore LDV.

Kilmore LDV collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Kilmore LDV keeps of telephone calls, or emails received, or messages sent to Kilmore LDV or posted on Kilmore LDV's pages on social media);
Kilmore LDV's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Kilmore LDV collects personal information in connection with running its business directly from the individual concerned. On occasion Kilmore LDV may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Kilmore LDV stores personal information in electronic and paper form.

Kilmore LDV uses and discloses personal information as follows:

to source vehicles and sell them to Kilmore LDV's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Kilmore LDV's customers and prospective customers;
to obtain products, services or information from Kilmore LDV's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Kilmore LDV knows about them);
to operate and manage Kilmore LDV's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Kilmore LDV. For example, Kilmore LDV may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Kilmore LDV also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Kilmore LDV uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Kilmore LDV uses in the operation of the computer program is browsing history on Kilmore LDV's websites, name, contact information, and other information you may input into Kilmore LDV's websites. The level of human oversight Kilmore LDV provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Kilmore LDV's staff.

4. Cookies

Kilmore LDV uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Kilmore LDV's web server. Kilmore LDV may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Kilmore LDV's platforms and those social media platforms. Kilmore LDV's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Kilmore LDV's website.

5. Links to other websites

Kilmore LDV's website may contain links to third party websites. Kilmore LDV does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Kilmore LDV and do not wish to receive these communications from Kilmore LDV in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Kilmore LDV.

7. Overseas transfers

Kilmore LDV's website/s are hosted in Australia. On occasion, a third party service provider Kilmore LDV engages or that Kilmore LDV is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Kilmore LDV holds about them by contacting Kilmore LDV during business hours on 03 5734 3980 or via the contact page.

Kilmore LDV may require an individual making a request to verify their identity before processing their request.

Kilmore LDV will aim to respond to all requests promptly and within 30 days.

Kilmore LDV may refuse a request where permitted or required by law. Kilmore LDV will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Kilmore LDV and complaints

If you have any queries, concerns or complaints about how Kilmore LDV handles your personal information please contact Kilmore LDV during business hours on 03 5734 3980 or via the contact page. Kilmore LDV may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Kilmore LDV can understand the nature of your concern. In most cases, Kilmore LDV will ask that you put your request in writing.

Kilmore LDV takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Kilmore LDV's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 5734 3980
Mailing Address: Corner of White and Broadhurst St, Kilmore, VIC, 3764

10. Changes to Privacy Policy

Kilmore LDV may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.